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MergeWorks products are sold only through authorized Dealers. If you are not a Dealer, please use our Find a Rep map to locate a Representative in your area.
Merge Office Interiors, Inc., d/b/a MergeWorks, (“Company”) takes great pride in our workmanship and the high quality of our products. We warrant that your new product is free from defects in materials or workmanship, subject to the limitations, exclusions, and other provisions detailed below. This limited warranty only applies to Company products purchased directly from an authorized Company dealer, for the original purchaser. The limited warranty is terminated upon transfer, sale, or modification of the product.
The materials and components listed below are warranted according to the following schedule from the original date of shipping, but in no event exceeding the original manufacturer’s warranty where applicable:
|PRODUCT||MATERIAL||TERM OF WARRANTY|
|Desk Dividers||Fabric, Acrylic, TrueBrite Whiteboard, EchoScape||7 years|
|Whiteboards, Glass Boards,
Urban Walls, Villa Walls, Duplex Walls
|All materials||10 years|
|Acoustic Panels||EchoScape 9MM & 18MM||5 years|
|Stackers, Modesty Panels||EchoScape & Acrylic||5 years|
|Worksurfaces||Series 100 & 300 Laminates||5 years|
|Worksurfaces||Thermal Fused Laminate (TFL)||2 years|
|Table Bases (Height adjustable and stationary)||Excluding electrical and pneumatic components||7 years|
|Electrical & Pneumatic Components||Height adjustable table bases, monitor arms, power strips, etc.||2 years|
|Non-electrical Accessories||Wire baskets, wire management trays, table connectors, CPU storage, accessory trays, clips, cups, etc.||7 years|
|Frames, Clamps & Mounting Hardware||Height adjustable table bases, monitor arms, power strips, etc.||10 years|
This limited warranty does not apply, and no other warranty applies to:
In the event of repair and/or replacement of any defective product, Company does not warrant matching color, grain, texture or dye lots.
If a product is defective in materials or workmanship, Company will replace or repair it subject to the provisions herein. This is your sole and exclusive remedy, and repair or replacement of the product will be at the sole discretion of Company. Shipping charges to the repair facility will be the responsibility of the purchaser, and shipping charges to return the repaired product to the purchaser will be paid by Company, except for products returned for repair during the first 35 days after the original ship date, in which case all shipping charges will be paid by Company. This limited warranty is subject to the limitations, exclusions, and other provisions herein, and applies to Company product purchased after September 1, 2019 which are delivered within the USA and Canada.
Company will not be responsible for incidental damages, repairs, labor or other costs incurred in removal, return or reinstallation of defective product. Any other loss, expense, or damage incurred in replacing any defective product will be the responsibility of purchaser.
TO THE EXTENT ALLOWED BY LAW, COMPANY MAKES NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, EITHER
EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES. COMPANY’S MAXIMUM LIABILITY ON ANY CLAIM
IN ANY WAY CONNECTED WITH THE SALE OR USE OF ANY OF THE COMPANY’S PRODUCTS, WHETHER LIABILITY ARISES IN CONTRACT, FROM
BREACH OF WARRANTY, IN TORT OR OTHERWISE, SHALL BE LIMITED TO THE PRODUCT’S INVOICE PRICE.
To obtain service under this limited warranty:
PRODUCTS RETURNED TO THE MERGEWORKS FACILITY WITHOUT A RETURN AUTHORIZATION WILL BE REFUSED. THIS LIMITED WARRANTY SUPERCEDES ALL PREVIOUS MERGEWORKS WARRANTIES.