FAQs - MergeWorks®

FAQs

Answers To Your Questions

This section is designed to provide quick answers to some of the questions most often asked about our products and services. For questions not answered here, use our Live Chat below or contact us using our form and we’ll provide any additional information you may need.


Products

The first step is to determine if you would like your desk divider to be mounted permanently or temporarily to your work surface.  We offer a permanent top mount solution for all our dividers, but most of our mounting hardware options do not require drilling into your work surface.

We offer an edge clamp with a lever, an edge clamp with a knob, a low-profile edge clamp and a clamp that can be used to secure your desk divider to the middle of your work surface.  Take a look at our detailed clamp descriptions for our frameless desk dividers and framed desk dividers.

Or email us a photo, drawing or sketch of your work surface and include dimensions. We can help determine the best solution for you.

Take a look at our detailed clamp descriptions for frameless desk dividers and framed desk dividers.  Or email us a photo, drawing or sketch of your work surface and include dimensions. We can help determine the best solution for you.

Our Uptown panel allows you to control the height of the panel with a simple adjustment.  Our Midtown panel is mounted to your desk at a predetermined height and cannot be moved.

Materials And Finishes

Yes, our products are manufactured to order in San Antonio, Texas and are available in multiple sizes. Check the product pages for more information.   You can also choose for a wide pallet of rich colors We offer several products are available in several sizes and materials.  To further customize your products, take a look at our resource page to review materials and finishes . If you don’t find the size, material or finish that matches your concept, don’t hesitate to give us a call at 800-597-1195 or email us to discuss your requirements.

Choose from a wide palette of rich colors and a variety of materials to uniquely define your personal and collaborative workspace.

Yes, use our handy price configuration tool on the product page to build your perfect product.  As you choose your product size, material and hardware, the price listed will automatically reflect what you have selected.

Yes, let us know which materials you are interested in and we will send samples to help finalized your product selection.  Please give us a call at 800-597-1195 or email us to request your samples.

For custom fabrics, send us at least an 8” x 8” piece of your fabric and we will test it in our manufacturing process.  Once testing is complete, we will contact you with the results.  If your material is approved, we can then calculate the amount of fabric you’ll need for your order.

For custom laminates, just send us the manufacturer and part number.  We will then provide you a quote for products using your specified laminate.

Yes, fabric panels do absorb some of the sound that impacts each panel.

Yes, take a look at our EchoScape desk dividersWith an NRC rating of up to 0.9, these panels absorb up to 90% of noise that impacts each panel.  EchoScape desk dividers provide both sound and visual privacy.

Product Maintenance

Our Frosted Acrylic can be safely cleaned and disinfected with most non-abrasive cleaners such as:

  • Disinfecting wipes
  • Disinfectant sprays
  • Some Multi-Surface Cleaners
  • Mild Soaps

Another option for cleaning Frosted Acrylic is preparing a bleach solution by mixing:

  • 1/3 cup bleach per gallon of water OR
  • 4 teaspoons bleach per quart of water

When cleaning Frosted Acrylic, always be sure to use a soft, non-abrasive cloth, such as a microfiber or lint free cloth, and apply light pressure only. Never use paper towels as it will scratch Frosted Acrylic.

Our Whiteboards can be safely cleaned and disinfect with mild soap and water, isopropyl alcohol, glass cleaner, and the following solutions:

  • Ammonia Solution (1/2 cup ammonia per gallon of water) OR
  • Bleach Solution (2.5 tbsp bleach per gallon of water)

When cleaning Whiteboards and Glass boards, always be sure to use a soft, non-abrasive cloth, such as a microfiber or lint free cloth, and apply light pressure only.

Our Fabrics can be safely cleaned and disinfected with:

  • Water-based foam or upholstery cleaner or dry-cleaning solvents
  • Disinfectant sprays

When cleaning Fabrics it is recommended to vacuum the material first. Never saturate Fabrics with liquids as it may cause a water ring. Always be sure to test cleaning solutions in a small, inconspicuous area first.

Our EchoScape™ can be safely cleaned and disinfected with mild soap and water, disinfectant sprays, and fabric or carpet cleaners.

When cleaning EchoScape™ with a fabric or carpet cleaner, always be sure to test it on a small inconspicuous area first.

Our Laminate can be safely cleaned and disinfected with mild soaps or household cleaners such as:

  • Disinfecting wipes
  • Disinfectant sprays
  • Multi-Surface Cleaners
  • Mild Soaps

Another option for cleaning Laminate is preparing a bleach solution by mixing 10% bleach and 90% water.

When cleaning Laminate, always be sure to use a soft, non-abrasive cloth, such as a microfiber or lint free cloth, and apply light pressure only. Rinse with clean water using a clean, non-abrasive cloth. Do not flood the laminate, especially near seams, since water can penetrate and cause the substrate to swell. Dry the surface with a clean, non-abrasive cloth.

Our Aluminum Frames can be safely cleaned and disinfected mild soap and water or a bleach solution of 1 tbsp bleach per gallon of water.

When cleaning Aluminum Frames it is recommended to use a soft, non-abrasive cloth, such as a microfiber or lint free cloth, and apply light pressure only.

Installation

You do not have to drill into your work surface to install our dividers.  We offer several different mounting options that make installation quick and easy.   Take a look at our detailed clamp descriptions for frameless desk dividers and framed desk dividers.

Our Room Dividers and Privacy Partitions ship fully assembled.  You only need to install the foot option.

Yes, we offer a universal hinge connector for both mobile and stationary panels.  We also offer a hinge that permanently mounts one side of your divider or partition to a wall. Take a look at our general accessories sales sheet for a complete description of each accessory.

Detailed assembly instructions are included with each TableUP base.  Assembly time is approximately 30 minutes.

Orders

Our standard lead times are approximately 2-3 weeks plus transit time.

Our Quick Ship Program includes all of our accessories, which ship within 1-2 days.

MergeWorks accepts checks, wire transfers and the following credit cards – Visa, Mastercard and American Express.

Yes, we can accept your PO.  Payment must be made prior to order processing unless credit terms have been established.

Orders can only be cancelled if they are not in the manufacturing process.  Order cancellation requests must be submitted in writing.

Warranties And Policies

Please visit our warranty page for detailed information.

All Orders Ship Free*

*All orders ship free other than: orders of quantity 4 or less of Desk Dividers, Modesty Panels, Stackers, EchoDeco Panels Dry Erase Boards, Room Dividers, Modular Panels, TableUP Benching Systems, Flip-N-Nest Tables, and Worksurfaces.  These orders will incur a $100 freight fee.

Carriers will be selected at the discretion of MergeWorks.

The freight policy listed above does not include the following freight services. If any additional freight services are required, the corresponding fees will be added to your invoice.

Freight Service Additional Fee
Call Before Delivery : $20
Lift Gate : $45
Inside Delivery : $40
Limited Access : $40

If you require air or expedited delivery service, please include that information on your purchase order and the additional freight charge will be added to your invoice.

The above freight policy applies to shipments within the US. For shipment outside the US, please call for a freight quote.

Because most items are manufactured to order, we do not accept returns.

Dealers

Please complete our dealer application form. Once we receive and review your application we will contact you.

Customize Your Way

Take Your Space To The Next Level

Need a custom size, material or design for your workspace solution, give us a call to discuss your requirements.

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